Kimriber Frequently Asked Questions
Has your company ever worked with clients like us? We are looking for long-term, stable suppliers.
A: Kimriber is a professional massage and beauty equipment manufacturer based in Shenzhen, China. We focus on R&D, manufacturing and global sales, providing high quality products and OEM/ODM services. Our customers include wholesalers, retail chains, and online sellers on platforms like Amazon, TikTok, and Shopify. We are committed to providing innovative massage and beauty products solutions and excellent customer support.
If we need to adjust the product design, can you cooperate with the development? Like changing the size/function?
A: Our R&D team is constantly innovating to meet changing market demands. Our ability to design and manufacture cutting-edge products ensures that we are always at the forefront of trends in the massage and beauty equipment industry. We offer complete OEM/ODM services including product design, mold development, assembly and packaging.
Our market is mainly in Europe and America. Do your product parameters and certifications meet local requirements?
A: Kimriber serves clients worldwide and has a strong presence in North America, Europe, Southeast Asia, East Asia and the Middle East. Our products are trusted by wholesalers, retail chains, spas and wellness centers, and e-commerce sellers on platforms such as Amazon, TikTok and Shopify. We have established long-term partnerships in key markets including the United States, Canada, Germany, the United Kingdom, France, Japan, South Korea and the United Arab Emirates. The company's products have passed CE, FCC, ROHS and other international standard certification and related quality and safety certification. This ensures that we can provide our customers with high quality and safe products.
We need to add brand identity on the product. Can you handle such customization? What is the minimum order quantity?
A: We offer a wide range of customization options for our products. Whether it's logo branding, packaging design, colours or product specifications, we can tailor our products to meet your unique needs. Or even ask for unique product features tailored to your market.
If the order is placed now, when can it be shipped at the soonest? Can you guarantee that orders will not be delayed during the peak season?
A: Kimriber has a large-scale production facility and 8 production lines, which allows us to efficiently handle large volume orders. We have the ability to meet the needs of both small and large orders, offering flexible production schedules to accommodate different order sizes and customization requirements. With streamlined processes and a robust supply chain, we ensure timely delivery and tailor delivery times to the specific needs of each order. For a custom order of 1000 sets, we can deliver in 7-10 days at the soonest. Our commitment to quality and efficiency ensures that your orders are fulfilled on time.
How do you deal with quality problems? Like damaged shipping or faulty parts?
A: Our after-sales service is designed to provide comprehensive support. We offer assistance with troubleshooting and quick resolution of any issues. Our after-sales team is on call 24 hours a day to help ensure you continue to receive high quality service after your purchase. If it is determined that the product quality is the problem, we will arrange replenishment processing together with your next order, so that your interests will not suffer any loss.
Can you provide reliable international logistics solutions? How to solve the problem of customs clearance?
A: We are committed to providing efficient and reliable global logistics solutions. We work with trusted logistics providers to ensure that your orders, no matter how big or small, are delivered safely and on time. With flexible shipping options, including air, sea and express services, we cater to your different business needs, ensuring products arrive in good condition and on time.
Can you issue special VAT invoice for Amazon sellers?
A: We can provide a VAT invoice for your order. Please inform us in advance and we will ensure that the invoice meets your requirements.
Can I order a few pieces to check the quality before going large scale?
A：We support sample orders so you can evaluate the product quality and market response before committing to a larger quantity.
Do you support private label or white label partnerships?
A：We support both private label and white label collaborations. You can choose from our existing models and brand them as your own.
Do you provide marketing materials for resellers or distributors?
A：We offer high-resolution product photos, videos, manuals, and promotional templates to support your sales and marketing efforts.
How do you ensure product quality before shipment?
A：We conduct 100% quality inspections, including function testing, appearance check, and packaging confirmation before every shipment.
Can you tell me what forms of payment you accept?
A：We accept T/T (bank transfer), PayPal, Western Union, and Trade Assurance via Alibaba. For large orders, we may offer flexible payment terms upon negotiation.